The aim of our quality management system is to ensure that:

• We deliver a quality service to maintain excellent customer relations
• Customer satisfaction remains inherent to our business
• Our customer’s requirements have been fully understood and met
• All work is carried out consistently to a defined standard



Quality objectives

1. Increase customer satisfaction
2. Reduce rework
3. Introduce quality control
4. Introduce staff training
5. Reduce customer complaints
6. Reduce product returns
7. Introduce continuous improvement
8. Keep up with technology
9. Harness ideas from the shop floor
10. Introduce research and development
11. Introduce recognised quality standards
12. Introduce benchmarking